Arizona State University

Course Number: HHE 592

Course Title: The Healing Experience Studio

Faculty: Jamil AlShraiky
Director of Healthcare Initiative
College Of Design
Tempe Office: AED 396
Downtown Office: PURL – 8th floor
Telephone: (480) 965-8965
Office Hours: Tuesdays & Thursdays 10:30am to 12:00pm, or by appointment

Sherry Ahrentzen, PhD
Research Professor
College of Design
Assoc. Dir. for Research, Stardust Center for Affordable Homes & the Family
Telephone: (602) 496-1466
Office Hours: By appointment

Gerri Lamb, PhD, RN, FAAN
Associate Professor
College of Nursing and Healthcare Innovation
Telephone: 520-529-7243 or cell 520-979-4838
Office Hours: Tuesdays 10:30pm to 12:00pm
Thursdays 10:30pm to 12:00pm by phone

Introduction and Course Overview:
Between scheduling appointments, commuting, receiving care and ancillary services, a patient’s healing experience can be likened to a journey. A purposeful journey is more successful when the logistics, benchmarks and goals are understood and planned appropriately. In order to attain the greatest health outcomes, the journey of the patient healing experience is no different, but often neglected.

For many patients, the experience of healthcare includes multiple professionals and settings,, Each encounter is part of the total experience and contributes to healing and health outcomes. As patients and their families move across settings from home to primary care, hospital, long-term care or hospice, there are numerous opportunities to improve their experience and the quality and safety of their healthcare

In this course, we will examine the healthcare and healing experience from the patient and family’s perspective. Students will work in interdisciplinary teams to design ways to improve this experience. We will analyze: what do we mean by a healing journey? When does it start for patients and their families? Where does it start? What are critical stages in the healing process for patients? How can we create environments and processes that enhance healing? How might our solutions differ across the healthcare experience and across settings?

Course Objectives:
Upon completion of this course, students are expected to:

1. Demonstrate effective team performance including timely and appropriate application of team communication and conflict resolution tools.
2. Apply valid and reliable tools to evaluate and improve team performance.
3. Define healing from the perspectives of patient, family, direct care providers, informal care providers, institutions, regulations. Understand the conditions and factors that shape those differing perspectives.
4. Identify design and environmental conditions in these perspectives; or are absent from those perspectives. Understand conditions that shape those perspectives about the environment-healing process.
5. Analyze the implications of differences in perceptions of healing and health among patients, families, and other major stakeholders in the healthcare system.
6. Compare three frameworks for understanding the patient’s experience of health care services and the factors in each model that influence patient outcomes. Each framework needs to incorporate design/environmental elements shaping those experiences as well.
7. Map the patient trajectory of care using one of the above frameworks.
8. Use evidence-based literature and the results of small-sample interviews, observations, case studies and/or surveys to identify significant problems or gaps in the patient and/or healing experience.
9. Design an evidence-based solution for one significant problem or gap using the collective knowledge and skills of the design team.
10. Identify and apply criteria for evaluating design solutions for improving the patient and/or family healing experience.

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